FAQ

oden128px_0001_faq

Yes, we build towards perfection, but never at the expense of spirit.

Oden represents artisans who live in various areas in the USA and Canada. We do our best to make online shopping easy for you, but due to the nature of the work, capacity of the artisan, or shipping regulations some works may have special shipping needs. If you have any questions about shipping please contact us at: customersupport@demo.odengallery.com

  • Shipping?

    Oden Gallery takes great pleasure and pride in representing handcrafted products that will hold a treasured place in your home for years to come.  Naturally, we put just as much care into our shipping processes to ensure your treasures are treated with the care they deserve.

    Most Shipping quotes are provided upon purchasing an item, however, some pieces may require special shipping or have limitations to where it can be shipped to. For these items please connect with Oden Gallery to get a shipping quote.

    We will work carefully with you to secure the best option for shipping your precious pieces to their new home.

     

  • What do I do When I Receive an order?

    When an order arrives it is important to inspect it for possible transit damages. Inspect the order at the time of delivery and only accept merchandise received in good condition. Note any damage on the delivery receipt. Shipping documents should not be signed without recording details of transit damage. If you decide to accept merchandise that appears to be damaged, please indicate the condition next to your signature accepting the delivery.

    Please notify the shipper of any damages immediately and be certain to retain all original packaging. Claims will require digital photos. Should damage happen, you must notify the shipping company immediately and retain all packaging materials. If you wish to have our assistance in filing the claim, you must notify Oden Gallery no later than seven (7) days after delivery of the damaged merchandise to you. We will do everything we can to help with your claim.

  • Purchasing Policy?

    Oden Gallery represents artisans who have strong integrity and commitment to professional practices.  To learn more about a specific Artisan’s professional practice and their unique warranty conditions, please view the Artisan’s Profile.